Terms & Conditions

Welcome to this website, a service of Praxis Language Ltd. ("Praxis Language" or "we"). Please read these Site Terms and Conditions before you use this website. By using this website, you agree to abide by the terms of this agreement and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you don't agree to these terms, then you may not use this website. Failure to abide by the terms laid out in this document may result in the termination or suspension of you account and / or subscription . We may change the terms of this agreement from time to time. By continuing to use the website after we post any changes, you accept and agree to this agreement, as modified.

Content and Linking

This website is for general informational purposes only. Although we make reasonable efforts to ensure that any information we post to this website is both timely and accurate, errors may appear from time to time. This website may not be updated daily, and certain information may not be the most current information available. Before you act on information you've found on our website, you should independently confirm any facts that are important to your decision. Praxis Language is not responsible for, and cannot guarantee the performance of, any products and services provided by any advertisers or others to whose sites we link. A link to another website does not constitute an endorsement of that site (nor of any product, service or other material offered on that site) by Praxis Language or its licensors. We welcome links to the homepage of our website. You are free to establish a hypertext link to this site so long as the link does not state or imply any affiliation, connection, sponsorship, or approval of your site by Praxis Language. We do not permit framing or inline linking to our website or any portion of it.

Ordering Products and Services

You may be able to order certain Praxis Language services through this website. All products and services, their contents, availability, and pricing are subject to change at any time with or without notice. Please fully read the terms and disclaimers accompanying any products or services that you order through this website. To obtain access to certain services on our website, you may be required to register. As part of any such registration process, you will select a username and a password. You agree that the information you supply during that registration process will be accurate and complete and that you will not register under the name of, nor attempt to enter the service under the name of, another person. Praxis Language reserves the right to reject or terminate any username that, in its judgment, it deems offensive. You will be responsible for preserving the confidentiality of your password and will notify us of any known or suspected unauthorized use of your account.

Fees

The right of access granted under these Terms is effective only upon payment of the subscription fees.

Praxis Language Ltd. offers 4 subscription plans (1 month, 6 months, 12 months and 24 months).

Monthly Subscriptions automatically renew, therefore Praxis Language Ltd. will charge the subscription fees directly to your credit card after every one-month period (unless you cancel the subscription - see below for more details on cancellation terms). Praxis Language Ltd. will charge the Monthly Subscription fees on the same date of each corresponding month.

You may cancel the Monthly Subscription at anytime. When your subscription is cancelled you will still be able to access our services until your account runs out of credit. After cancellation, Praxis Language Ltd. will discontinue billing for this particular subscription.It is your sole responsibility to completely and fully cancel this payment cycle. Email requests for cancellation cannot be guaranteed or construed as proof of cancellation. The 6 months, 12 months and 24 months subscriptions will not renew automatically.

Teaching Services Class Rescheduling

The following policies apply specifically to the ChinesePod Guided and Executive Plan subscribers.

Subscribers may reschedule classes at no extra cost, providing notice is given (via email or telephone) at least 24 hours in advance of the scheduled class.

1. National Holidays

Please note the dates of upcoming Chinese national public holidays. ChinesePod teachers will be unavailable to teach during these dates:

China's National Holidays 2010

Spring Festival
13th - 19th February (Saturday - Friday, inclusive)
Tomb-sweeping Day
3rd - 5th April (Saturday - Monday, inclusive)
Labor Day
1st - 3rd May (Saturday - Monday, inclusive)
Dragon Boat Festival
14th - 16th June (Saturday - Monday, inclusive)
Mid-Autumn Festival
22nd - 24th September (Wednesday - Friday, inclusive)
National Day
1st -7th October (Friday - Thursday, inclusive)

The following procedures apply for Teacher Service subscribers (Executive, Guided, and Virtual School) affected by national holidays:

6, 12 or 24-month subscriptions (and Virtual School courses):

• Spring Festival and National Day Holidays
  Should either one or both of these holidays affect lessons with your ChinesePod teacher, you will automatically receive a subscription extension of one week or two weeks respectively.
• Other national holidays
  Lessons will be re-scheduled by teachers depending on their availability and yours. These lessons will be given before your current subscription expires.

Monthly subscriptions (Executive, Guided):

• Missed lesson time can be made up on an individual basis, calculated and arranged directly with your teacher, to be held after your current subscription is terminated.

2. Rescheduling your classes

We are happy to reschedule your class times in the case of illness or holiday leave. Should you need to do so, we require that you contact your teacher at least 24 hours in advance. The following policies also apply:

Guided Subscription:

• 6 month subscriptions:
  You are entitled to rearrange classes up to three times. The total length of the extensions will exceed no more than one month.
• 12 month subscriptions:
  You are entitled to change classes up to six times. The total length of the extensions will exceed no more than three months.
• 24 month subscriptions:
  You are entitled to change classes up to twelve times. The total length of the extensions will exceed no more than six months.
• Monthly (automatically recurring) subscriptions:
  Rescheduled lessons can be arranged after your current subscription is terminated. Email our head counselor to arrange. Applications must be sent within three months of the account expiration date.

Executive Plan subscription:

• 6 month subscriptions:
  You are entitled to rearrange classes up to ten times. The total length of the extensions will exceed no more than one month.
• 12 month subscriptions:
  You are entitled to change classes up to twenty times. The total length of the extensions will exceed no more than three months.
• 24 month subscriptions:
  You are entitled to change classes up to forty times. The total length of the extensions will exceed no more than six months.
• Monthly (automatically recurring) subscriptions:
  Rescheduled lessons can be arranged after your current subscription is terminated. Email our head counselor to arrange. Applications must be sent within three months of the account expiration date.

3. Changing teachers

Should you feel dissatisfied with your ChinesePod teacher for any reason, you may apply to change teachers via email: headcounselor@praxislanguage.com. We will ask you to complete a simple evaluation form and provide your reasons for changing. You will be able to start with your new teacher within one month.

4. ChinesePod Liabilities

In the event that ChinesePod is responsible for the cancellation of any Teacher Services lesson, a customer service advisor will reschedule the lesson and (where appropriate) replace the teacher as soon as possible, within one month.

ChinesePod will ensure the affected user is compensated for inconvenience caused by extending his or her subscription, calculated on an individual basis.

Student discount

A student discount is available for 6 / 12 / 24 Month Basic, Premium and Praxis subscription. This offer is not valid on Teaching Service subscriptions (i.e. virtual school, Guided, Executive).

It is the users' sole responsibility to submit current and accurate documentary proof of student status within 30 days of the beginning of the subscription period. We accept these different forms for proof of student status: email response from a .edu or .ac email address; current student ID (with date of expiry); official class schedule for current term. Other forms of proof of student status will be evaluated on an individual basis. Please contact: support@praxislanguage.com.

Group usage

All accounts are intended as individual accounts and can only be accessed by the specified individual whose email address is used for registration of the account. Praxis Language reserves the right to terminate without refund accounts and related subscriptions that are being shared beyond the individual user whose email address the account is registered under.

Group discounts are available and will be considered on a case-by-case basis. Please contact: support@praxislanguage.com for more information.

Refunds

We provide a full refund within the first 30 days, no questions asked, to those who wish to end their subscription. This excludes Executive and Guided subscriptions, for which the first month of multi-month subscriptions cannot be refunded. To request a refund please contact: support@praxislanguage.com within the first 30 days of your purchase for which you want refunded.

To request a refund for monthly recurring subscriptions please first cancel your recurring billing cycle by going to your user account page then notify us within the first thirty days of your subscription. In the case of recurring monthly subscriptions we reserve the right to refuse refunds if the user fails to cancel the billing cycle before the first 30 days and/or fails to submit a refund request within the first 30 days.

Promotions

Monthly promotions start and end dates will be determined by the time of publishing said promotion and will end at 12:00 AM the first of the following month Pacific Standard Time unless otherwise stated. Praxis Language reserves the right to change the starting and ending dates of a promotion and will be reponsible for communicating the changes by way of the designated offer's landing page. Eligibility to receive the promotion will be determined by the time of purchase as indicated by the time entries on Praxis Language's servers. Praxis Language reserves the right to evaluate and refuse individual claims to receiving the promotion if said individual fails to purchase within the designated time period as reflected on Praxis Language's server.

While Praxis Language will make every possible effort to contact customers that are eligible to receive the promotion, it is the customers' sole responsibility to contact ChinesePod to receive the promotional offer and ChinesePod reserves the right to refuse fulfillment of a promotional offer if the customer fails to contact ChinesePod within 90 days of expiration of a timed promotional offer or within 180 days of purchase of an open-ended offer.

Trademarks and Copyrights

Although we make this website freely accessible, we don't intend to give up our rights, or anyone else's rights, to the materials appearing on the website. All materials available through this website are the property of Praxis Language or its licensors, and are protected by copyright, trademark and other intellectual property laws*. Except for the limited licenses expressly granted to you in this agreement, Praxis Language and its licensors expressly reserve all other rights and licenses. You are free to display and print for your personal, non-commercial use information you receive through this website, but you may not otherwise reproduce or modify any of the materials without the prior written consent of their owner. You may not distribute copies of materials found on this website in any form (including by e-mail or other electronic means), without prior written permission from their owner. Of course, you are free to encourage others to access the information themselves on this website and to tell them how to find it. The trademarks, logos, and service marks displayed on the website are registered and unregistered trademarks of Praxis Language and others. Nothing contained on the website should be construed as granting, by implication, or otherwise, any license or right to use any trademark displayed on the website without the written permission of Praxis Language or such third party that may own the trademarks displayed on the website. You should assume that everything you see or read on the website is copyrighted material unless otherwise noted, and may not be used except as provided in these Site Terms and Conditions or in the text on the website without the written permission of Praxis Language. Praxis Language neither warrants nor represents that your use of materials displayed on the website will not infringe rights of third parties not owned by or affiliated with Praxis Language. Images of people or places displayed on the website are either the property of, or used with permission by, Praxis Language. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Site Terms and Conditions or specific permission provided elsewhere on the website. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Procedure For Making Claims Of Copyright Infringement

If you believe that your work has been copied and is accessible on this site in a way that constitutes copyright infringement, you may notify Praxis Language by providing our copyright agent with the following information: * the electronic or physical signature of the owner of the copyright or the person authorized to act on the owner's behalf.

• A description of the copyrighted work that you claim has been infringed and a description of the infringing activity.
• Identification of the location where the original or an authorized copy of the copyrighted work exists, for example the URL of the website where it is posted or the name of the book in which it has been published.
• Identification of the URL or other specific location on this site where the material that you claim is infringing is located; you must include enough information to allow us to locate the material.
• Your name, address, telephone number, and email address.
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Our agent for notice of claims of copyright infringement on this website can be reached as follows:

By mail: Praxis Language LLC
501 Silverside Rd Ste 105
Wilmington, DE 19809
USA

Or contact us by email.

Disclaimer of Warranties and Liability

Praxis Language makes no warranties or representations as to the accuracy of content on the website. Your use of and browsing in the website are at your risk. NEITHER PRAXIS LANGUAGE NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE WEBSITE IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE WEBSITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE WEBSITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Praxis Language also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from the website.

Submissions and Postings; Disclosure

Praxis Language welcomes your feedback about this website and our products and services. You are solely responsible for any information that you submit or post on this website. By using this website, you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening or illegal material, or any other material that infringes on the ability of others to enjoy this website or that infringes on the rights of others. We retain the right to deny access to anyone who we believe has violated these terms or any other term of this agreement. We reserve the right (but assume no obligation) to monitor, delete, move, or edit any submissions or postings that come to our attention that we consider unacceptable or inappropriate, whether for legal or other reasons. We will comply with all requirements of the law regarding disclosure of any submissions or postings on this website to others, including to law enforcement agencies and parties making civil legal requests. We will also comply with any other requirements of the law regarding disclosure of other aspects of your use of this website. Any communications you send to this website or otherwise to Praxis Language are deemed to be submitted on a non-confidential basis and become the sole property of Praxis Language. Praxis Language may, in its sole discretion, reproduce, use, publish, modify, disclose, distribute, or otherwise use these communications in any way and for any purpose. These uses may include, for example, use of the content of any such communications, including any works, marks or names, ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose without any obligation to compensate the originator of such communications and without liability to that person.

We reserve the right to rename and / or delete usernames that are demmed vulgar, offensive, or inappropriate.

Personal attacks, defamation, harassment, spam, offensive content, inappropriately aggressive behavior, or other illegal activities are prohibited and may result in your account and / or subscription being suspended and / or terminated without refund.

You are solely responsible for your interactions with other Registrants and Members. We reserve the right, but have no obligation, to monitor disputes between you and other Members.

Miscellaneous

Any claim relating to, and the use of, this website and the materials contained on the website is governed by the laws of the State of Delaware.

*ChinesePod lessons 1-1127 only, MP3 lesson content is licensed under a Creative Commons 3.0 Unported license.

Last Updated: 02/25/2010