CPod : Just a suggestion...

calkins
 November 21, 2007, 05:10 AM posted in General Discussion

I don't want to step on anyone's toes at ChinesePod, but it seems like a lot of users are becoming frustrated with the server transition issues.

Obviously, we have no idea how much work needs to go into "fixing" everything...I think we all need to be more patient and have faith that good people at CP will fix things as soon as possible.

Maybe a mass e-mail to all users, explaining the current situation and that it's being remedied, would go a long way to help people better understand...and be more patient.

Again, I don't want to step on any toes, it just seems like users are becoming frustrated. 

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jamestheron
 November 21, 2007, 05:29 AM

Seems they posted some status on the corporate blog: http://blog.praxislanguage.com/

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amber
 November 21, 2007, 08:54 AM

hi calkins and jamestheron, Sorry for the inconvenience. Our site maintenance has caused a few glitches that will be remedied very shortly! We promise to be back to normal for everyone soon.

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billybobjoebobwilly
 November 21, 2007, 11:52 AM

I am a developer and have been for many years. These transitions should be seamless and should be thoroughly tested before switching over. There should be no down time and no glitches after switch over. In the US business world it would be unacceptable and can get you fired. Another thing I've noticed, either in Shanghai or in the US, is the incredibly slow loading of CPod web pages. Very sloth-like. Perhaps something can be done about that?

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goulnik
 November 21, 2007, 01:26 PM

billybobjoebobwilly, maybe we're in a different business here, but I have to say in my (large multinational) online environment we'd react pretty much the same way - and I thought our server plaftorm (ATG) took for ever to restart... on the subject of speed, what I did notice is the mobile version takes a very long time to load up conversations, which is clearly server rather than time browser time. The first page that gets loaded certainly takes very loooong

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mrdtait
 November 21, 2007, 05:12 PM

I am frankly surprised by the number of issues there are since in my experience in performing major system upgrades you would have three environments 1. Dev 2. Live-Test and 3. Live where live-test is a mirror of Live but running the updated code. Then to go live you just swap live-test and live and boom you are done. Of course I understand the reality often is not as simple but prior to going live you would want to take a copy of the current data and test it then iron out any kinks before doing it for real. I do think when the website is back in full working order it will have been worth the problems.

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clay
 November 23, 2007, 01:48 AM

mrdtait, "I do think when the website is back in full working order it will have been worth the problems. this is true, and we appreciate the patience.