Help No Access!

gangjinstu
 January 10, 2012, 03:14 PM posted in General Discussion

There is a glitch in my account. I am a paid member but unable to access any lessons. I haven't been able to do this for weeks and there is no administration contact email anywhere on this site. My invoice shows I am paid up to date yet every link tells me you need to be a member to access it where I used to have no trouble at all. I logged outand signed in several times.

Help! I feel like I am paying and getting nothing except emails telling me about new lessons.

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jcheinbockel
 January 11, 2012, 03:02 AM

Hi,

In the future, you can email support@chinesepod.com if you'd like to contact us with any questions.

I've sent you an email regarding your account.

Best,

JC

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calkins

Can't Post From Taiwan!

I can't post a new topic to the "General Discussion" group. I've tried 3 times, each time it said my post was successful, but none of them showed up. I tried in both FF and Safari. I'm replying here since I can't even post a new thread to the "Tech Problems" group explaining this issue (tried that too).

Perhaps the powers that be in China don't allow posts from Taiwan during presidential elections?!

蔡英文加油!!

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jcheinbockel

Hi Calkins,

I doubt there's any political tomfoolery at work here. It's like just a simple tech issue. FF and Safari should both be capable of posting (we have tested the site in both browsers). Can you try clearing your browsers' caches and trying again?

Best,

JC

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calkins

Hi JC, I said that sort of tongue in cheek, but anyway thanks for the reply. I'm in the states right now but will try your suggestion when I'm back in Taiwan. Thanks!