speak chinese like a native

How to contact chinesePod customer service?

Posted by lechuan December 16, 2008 in the Group General Discussion .

What's the best way to get support from chinesePod for making suggestions, reporting bugs, account difficulties, broken links, etc?

Lately, Emails often go unanswered and conversation threads seem to be a hit-and-miss affair.

My last two conversation threads were attempts at providing input and/or contacting support, but didn't go anywhere (as expected at they weren't threads that users could really answer).

Don't get me wrong I love chinesePod, use it everyday, and recommend that all my friends learning chinese join up. I'm just suprised that there is no easy way to contact customer service (ie. a moderated forum, issue tracking system, etc).

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