Say It Right Series
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Teacher Services - Terms & Conditions Update

Posted by goulnik April 23, 2009 in the Group General Discussion.

I received the following email from ChinesePod yesterday :

Dear ChinesePod User,

As part of our continuous efforts to maintain and improve the quality of the ChinesePod Teacher Services, we've updated our Terms & Conditions. The full text can be read here, the main points are as below:

  • Guided & Executive subscribers may reschedule their phone-based lessons at no extra cost, providing they give at least 24 hours' notice to their teachers.
  • Classes shall be rescheduled at a time convenient to the student and within ChinesePod normal working hours. Rescheduled classes will be taken with either the student's personal teacher or, if necessary, a replacement ChinesePod teacher.
  • A limited number of postponed classes may be carried over, to be taken at the end of a subscription. A limit of between 2 and 6 weeks' worth of classes may be carried over, depending on the length of the subscription.
  • Your thoughts and feedback on these updates are most welcome, and we would be glad to answer any of your questions.

    I haven't seen this discussed, though I guess this is of general interest. I guess I'm a prime target, scrambling to complete my 1-year executive plan with much delay, I've done so many business trips recently that it's become hard to keep up. I think I've been well treated, however, the new terms and conditions should  :

    • on longer-term plans (6-24 months) allow additional rescheduling to cover subscriber's holidays etc. 1-2 solid weeks for 6 months, 4 weeks for 12 months etc.
    • explicitly cover unavailability of teachers because of their own holidays, illness or any other reason unrelated to the subscriber.
    • and to be really comprehensive, the total number of sessions should be indicated (is a month 4 weeks x 5 times or 22 times?

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