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Say It Right Series

Audio Feedback

Posted by matt_c August 27, 2009 in the Group General Discussion.

Tags: Audio, Audio Review, problems, complaints

There have recently been Problems with the ChinesePod Audio Review files. Here you can share lessons ID's for lessons with audio problems, complain, accuse, support, placate. Below is my official response, below that are various comments and complaints from users regarding this problem:

 

Hi Guys,

           I understand your ire, however the audio review, dialogue, vocabulary, expansion audio are recorded directly into the AMS system, mixed automatically by the system, whereas the podcasts and Jenny's inserts for the audio review are done in the studio, mixed by the studio and uploaded to the system by the studio. 

The normalization code is missing, the tech team ARE on it. I've been liaising with them daily with regards to this problem.

We have 1 member of the tech team dedicated to finding the Audio Mixing related lines of code in the AMS1 in order to copy them over to AMS2, unfortunately the AMS1 creator left our company years ago - so its a matter of looking for a needle in a hay stack.

We will fix this. I can't give you a definite date, but we are working as best as we can in order to fix this, it IS a priority.

All affected lessons have been recorded in a list. Once its fixed we will regenerate and republish all effected lessons on this list.

Please remain patient, thank you.

Matt Coleman

ChinesePod Product Manager

 

 

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complaints & comments thus far:

 

 

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tal_ says 
3 hours ago

*ahem*, low sound levels on the audio review MP3, (except for the parts spoken by jenny)?

*cough* equally low levels on expansion, vocab, and dialogue tabs?

Any point whatsoever in mentioning this again? No of course not, I understand.

Standard CPod response will go like this:- "It's the EMS. Our new EMS means our sound studio team are incapable of using their equipment properly, and we are incapable of fixing anything that is messed up. In the meantime, go and play with the new Skritter toy and take your mind off it."

 

 

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paulinurus says 
2 hours ago

WHAT I DON'T UNDERSTAND IS WHY THE SOUND IN JENNY AND JOHN'S SHOW PODCAST IS ALWAYS OK WHILE THE OTHER PODCASTS CONTINUALLY HAVE SOUND PROBLEMS.

MOST ANNOYING IS THE AUDIO REVIEW WITH PETE'S HARDLY AUDIBLE MUMBLING VOICE, THE SLIGHTLY LOUDER CHINESE READING, AND THE BOOMING INTRODUCTIONS OF JENNY'S VOICE.  IT JUST BLOWS YOUR MIND UP WHEN LISTENING TO THE DISPARATE VOLUMES.

WHAT'S WRONG WITH YOU GUYS AT CPOD?????  

 

 

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user26513 says 
1 hour ago

paulinurus

你懷疑Cpod, 大概你的MP3被破了嗎?

你是什麽樣中文學生?!?!

 

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aaronpos says 
1 hour ago

哈哈 user26513。。。很搞笑了 :)
人不应怀疑CPod的能力。

 

 

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ryanchild says 
1 hour ago

他的MP3像我們一樣從cpod下載了,怎麼會是他自己的問題?

其實我也覺得cpod應該要處理這個問題.聽lesson review有一點麻煩.Pete的聲音真的太小.

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bababardwan says 
58 minutes ago

Hey matt,

That's more than good enough for me.I've never known you guys not to respond to a problem and come up with the goods.Thanks for always listening and giving feedback on where things are at.Tech problems can be a nightmare,and I have faith that you guys are fixing as fast as possible.Good luck mate. :)

And as the month draws to a close,thanks for the best month on CPod ever.Jiayou!!

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tal_ says 
46 minutes ago

matt, these kinds of problems with the downloadable (and on-site) sound files have been going on for many weeks now.

It could be argued that these files are actually the most important part of CPod content, the primary means by which users learn from the lessons.

What kind of idiotic system is set up so that humans are not directly involved in the production of the files, and cannot get involved in fixing them (pronto!) when they are messed-up?

Personally I'm sick of hearing about AMS front-end and AMS back-end or whatever, I'd just like to see you and your 'tech team' get your frickin' finger out.

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quasifrog says 
39 minutes ago

Pete does mumble, but I don't care anymore.  His hushed, academic way of speaking is rather soothing to the ears.  It's like a combined Chinese lesson and Zen meditation.  That Mexican-American guy (forgot his name) from Qing Wen was pretty funny, but I think Jenny, Connie and Pete are taking Qing Wen to a better, more useful place.

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user1283 says 
35 minutes ago

Matt and Team

    I love the Skritter and Electronic dictionary links.  Great job. thanks, Young in Atlanta

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ryanchild says 
30 minutes ago

I have a solution: just have Pete yell his part at the top of his lungs.

Of course, this could backfire when the time comes to record qing wen and he doesn't have his voice... :/

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bababardwan says 
15 minutes ago

I digressed.should have posted here.

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xiaophil says 
15 minutes ago

The AMS1 creator must be having a laugh now. 

Are the raw audio files also missing?  I say this because I'm wondering if ChinesPod can use Audacity to r

 

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ryanchild says 
2 minutes ago

my guess is that the AMS just prompts each reader individually to read what their script says, and then uses DSP algorithms to normalize and vary the time in between each clip internally (i.e. the "let's try it faster" section) and spit out the final product. i wouldn't be surprised if there are no intermediate "raw audio" files. as for the final MP3, i tried normalizing it with Audacity and it didn't make much of a difference.

 

 

 

 

 

 

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