Help - Problems when trying to extend account
andrewcox1
July 02, 2007, 07:59 PM posted in General DiscussionHello,
Can somebody please help me. I paid for the subscription last month which expires on 3rd July 2007. I am now trying to extend for another month using the options on the "my account" section. However, when I fill in my credit card details and then press submit, it keeps coming back with "Account is Retricted". Can somebody please help as I am really enjoying the service and would like to continue learning.
Many thanks
Andrew
excuter
July 02, 2007, 10:47 PMthe helpsite will give you some help to solve your problem the my account button there will hopefully provide the info you need, ofcourse it won´t directly change anything... sorry it´s 00:59 for me so I´m a bit sleepy) ;-)
eileen
July 03, 2007, 02:08 AMHi Andrew, So sorry for that payment mishap. We will drop you an email about it real soon!
andrewcox1
July 03, 2007, 09:08 AMHi Eileen, I tried again this morning (UK time) and it worked fine. Panic over - I've been reinstated as a Premium member. Thanks for your help. Andrew
andrewcox1
September 03, 2007, 07:56 PMHi, I've just tried to renew again and unfortunately I'm having the same problem as 2 months ago - the site will not accept my credit card. Please can you let me know why this keeps happening??? Many Thanks Andrew
andrewcox1
September 03, 2007, 08:02 PMI should add that I've tried 5 times and I get the following message at the top of the screen: "This transaction cannot be processed." The only thing I can think of is that Chinese Pod's billing facility is switched off late at night.???? Anyway, if someone can get me up and running that would be great. Thanks Andrew
eileen
September 04, 2007, 01:38 AMHi Andrew! We had a few problems yesterday with our payment forms. In any case, I have now sent you payment request form through email instead. :-)
andrewcox1
September 04, 2007, 11:50 AMThanks Eileen, I've confirmed payment through the email request.
andrewcox1
September 04, 2007, 03:49 PMExcellent, I'm a Premium user once again. Thanks
excuter
July 02, 2007, 10:43 PMplz try the helpsite the tab next to conversations and there click on my account. if that doesn´t work: on the same page you find a button that gives you the opportunity to send an e-mail to the c-pod team so that you can get help from ém :-). hope that helps you :-)