但是我觉得有一点还是可以重申的，就是你要学会倾听，你要学会用一些开放式的问题问清楚，判断客户到底有什么问题。还有一件事情，我觉得，也许我提醒你的可以是说，你在第一步的时候，也就是在确认需求的时候，是不是真的完完全全确认了他的需求。
dànshì wǒ juéde yǒu yī diǎn háishì kěyǐ chóngshēn de ，jiùshì nǐ yào xuéhuì qīngtīng ，nǐ yào xuéhuì yòng yīxiē kāifàngshì de wèntí wèn qīngchǔ ，pànduàn kèhù dàodǐ yǒu shénme wèntí 。háiyǒu yī jiàn shìqíng ，wǒ juéde ，yěxǔ wǒ tíxǐng nǐ de kěyǐ shì shuō ，nǐ zài dìyībù de shíhou ，yějiùshì zài quèrèn xūqiú de shíhou ，shìbushì zhēnde wánwánquánquán quèrèn le tā de xūqiú 。
However, I think there's something I should reiterate. You need to master listening attentively. You need to master using open-ended questions to question clearly, to determine exactly what a customer's problem is. And there's something else, I think perhaps I should remind you of, and that's when you're at the first step, when you've confirmed a need, whether or not you've completely confirmed his need.