No access to account

patalike

November 08, 2011, 06:25 AM posted in General Discussion

Hello everybody,

I have purchased a basic subscription two days ago, but I still have no access to the corresponding lesson. I have written to the guys at the helpdesk, but no answer either. Is this a common practise here on Chinesepod?

jcheinbockel

November 08, 2011, 09:19 AM

Hi Pat,

I think I emailed you earlier in the day. Typically, we try to respond to support emails within twenty-four hours, but it's not always possible. I'm sorry for any delay.

If you're a different Pat... please log out and log back in to ChinesePod. When you log back in, your account should reflect your purchase.

Best,