I can't access my content

balotinrodrigo
 November 28, 2011, 09:37 AM posted in General Discussion

I have tried to access my content today but it says that I didn't purchase a subscription. I have a premium subscription and the last invoice was paid on november the 24th. I'm writing this here because I've tried to submit a request on the help area but for some reason when i try to login, it doesn't recognize my e-mail address as a user. Please help me to fix it. Thanks.

Profile picture
jcheinbockel
 November 29, 2011, 06:06 AM

Hi Balotin, I've just sent you an email. Please take a look. Best, JC

Profile picture
balotinrodrigo
 November 29, 2011, 08:54 AM

Hello JC,

 

I got your e-mail, however I still can't view premium content.

Profile picture
jcheinbockel

Hi,

I just double checked with the tech team, and it should be fixed. Please try logging in again!

Best,

JC

Profile picture
baobaobao

Hello, I have the same problem. What is going on?

Best,

BBB

Profile picture
jcheinbockel

Hi Baobaobao,

We've sent you an email. Please take a look.

Thanks,

JC

Profile picture
baobaobao
 November 30, 2011, 11:36 PM

It seems that I can access the content through itunes but not directly through the website..this is pretty frustrating.

 

Best,

BBB