I can't access my content

balotinrodrigo
 November 28, 2011 at 09:37 AM posted in General Discussion

I have tried to access my content today but it says that I didn't purchase a subscription. I have a premium subscription and the last invoice was paid on november the 24th. I'm writing this here because I've tried to submit a request on the help area but for some reason when i try to login, it doesn't recognize my e-mail address as a user. Please help me to fix it. Thanks.

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baobaobao
 November 30, 2011 at 11:36 PM

It seems that I can access the content through itunes but not directly through the website..this is pretty frustrating.

 

Best,

BBB

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balotinrodrigo
 November 29, 2011 at 08:54 AM

Hello JC,

 

I got your e-mail, however I still can't view premium content.

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jcheinbockel
 December 01, 2011 at 06:30 AM

Hi Baobaobao,

We've sent you an email. Please take a look.

Thanks,

JC

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baobaobao
 November 30, 2011 at 07:34 PM

Hello, I have the same problem. What is going on?

Best,

BBB

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jcheinbockel
 November 30, 2011 at 10:03 AM

Hi,

I just double checked with the tech team, and it should be fixed. Please try logging in again!

Best,

JC

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jcheinbockel
 November 29, 2011 at 06:06 AM

Hi Balotin,

I've just sent you an email. Please take a look.

Best,

JC