speak chinese like a native

Can't access content w/ Premium Subscription?

Posted by pivote January 16, 2012 in the Group General Discussion .

Hello -

I just purchased a premium 1-month subscription yesterday but have been unable to access any of the lessons as of this morning - I receive a message saying I need a premium or basic subscription(?) But I checked with my bank, and they advised me that payment was already made from my account. My account dashboard also shows that I am currently a premium subscriber with an invoice confirming payment - so the transaction has clearly been processed and confirmed on your servers.

I've tried clearing my cache and have tried logging in using FF/Chrome/IE with no success. When I tried to access lessons from my iPhone, they were wiped as well...

I've seen this issue mentioned multiple times over the past few months on these forums, yet there is no fix nor a solution posted?  As a paying customer, I'm disappointed that this is a known issue that has not been addressed, while at the same time, I am being charged for a product that I can not use.

Please advise - Frustrated in NYC


Comments (2) RSS

loading... Updating ...

New lesson idea? Please contact us.