App Problems
mitchwilliams
June 07, 2014, 04:11 AM posted in General DiscussionAm I the only one having problems (iPhone) with the App the last few days? Anyone have any ideas how to fix? I cannot download inside of courses.
root
June 07, 2014, 01:44 PMNewest app version shows blank screen when going to saved lessons, both iphone and ipad. Have been driving around with no CPod lessons :(
user22279
iOS 7.1, iPhone 5s
App crashes 100% of the time when put in background or phone is put to sleep while playing lesson audio after about 5 seconds.
MoliBa
June 07, 2014, 05:56 PMSame for me on my Android app - no saved lessons. It suggests that I subscribe, hmmm.
I've submitted a technical recommendation previously, but it was not taken to heart. So let me try it on this forum:
Please, please, please, do not add any more clever features until the major bugs are fixed. I'd like to see the next few 'upgrades' have no more look-n-feel changes and no added functionality. Rather, the upgrades should be just that, upgrading the app so that it works properly.
The issue with no saved lessons is a big one. Another is that the lesson timer functions only intermittently so that it often does not track where you are in the audio lesson. This prevents being able to see where a particular passage is and also breaks the jump forward/back feature.
How about when you release an upgraded version of the app, you provide a set of release notes so that we, the users, can verify that the problems are fixed? Better yet, how about testing the app before sending it out, maybe identifying a set of beta test users to play with it for a week or two before releasing it into the wild.
user22279
June 08, 2014, 11:02 AMThe new version of app ceased within 10 seconds when put in background or when the phone is in sleep mode making it impossible to listen to lessons w/o screen on and app in foreground...ios7, iPhone 5s.
Agree with other posters; could you please test updates before putting then out. Each new version seems to have large (and obvious) bugs that aren't caught somehow...
YiZeng@ChinesePod
I can't replicate the problem. Please provide more details about how this happens.
user22279
App crashes 100% of the time when put in background or phone is put to sleep while playing lesson audio after about 5 seconds.
YiZeng@ChinesePod
Which lesson did you try to play?
user22279
Happens with all of them, eg 'Foreign Intern' 'Health Care Reform', etc
root
June 09, 2014, 12:24 AMhow long could it possibly take to downgrade an app, it's been two days now since "Sean" claimed to be working on it, and things have only gotten worse :(
Do we really have to take our whinging to cpod facebook page to get some traction here
https://www.facebook.com/ChinesePod
Fellow users, let me know if you think we should vent our frustration over there?
earls
How to revert back to an older version of an iOS app using iTunes:
http://www.iphonehacks.com/2013/07/revert-to-older-version-ios-app-itunes.html
I always use this backup technique with all my important apps.
root
Cool trick, I'll see how it works when get home!
earls
Root,
If you want even greater control than iTunes offers managing iOS Apps, you might want to consider DiskAid:
http://www.digidna.net/news/diskaid-6-7-released
Armel@ChinesePod
June 09, 2014, 06:50 AMHi all,
We are now focusing on fixing all bugs for the iOS app.
Armel
Romontana
Here is what I've noticed for the iOS app that needs attention.
1) As has been noted by others, the app doesn't stay open. As soon as the screen is locked or another function is engaged for a moment, the app has to be rebooted.
2) Grammar/Expansion – when the pinyin and English are revealed, the pinyin text is squished right up against the Chinese text above it, making it all difficult to read. Additionally, longer lines of Chinese text are cut off, ending instead with an ellipsis [...]. Obviously completely unacceptable.
The app is the main reason I am willing to pay for the service and I haven't been getting my money's worth for months now. Please, please, please – fix the bugs once and for all, test the updates before releasing them, and stop treating paid users as if we have an inexhaustible reservoir of goodwill.
YiZeng@ChinesePod
Hi Romontana,
Thanks for pointing out the bugs. the 2nd one is fixed in the next version. We will release next version as soon as possible. Please also let us know how do you trigger the 1st bug. I am not able to replicate this issue.
bluesky3064
iOS (latest version - 1.14) Thank you for bringing back the saved issues.
I am also still having the problem with running the app in the background. The audio cuts out as soon as the screen is switched off or locks. It shuts the app completely and you have to open the app from scratch, navigate to the lesson previously listened to and start playing the audio file from the start. I used to have this issue on a different app - screen lock shuts down the app instead of leaving the audio running in background mode
root
It's been almost a week now since the app has been unusable, who do we talk to to get a refund for the premium fee around here?.
antony73
June 10, 2014, 07:57 AMI can't log in to my android cpod app. It's driving me crazy. I've logged in and out of the main site, and tried again with the app, but no luck.
This app has never been perfect, but now, I have nothing.
Has anyone had a similar experiance and been able to fix it?
Sean@ChinesePod
June 07, 2014, 04:50 AMWe are aware of this issue and actively working to fix it!