Payment failure

hamshank
March 03, 2010, 05:28 AM posted in General Discussion

Interestingly enough 2days after the price changes I get an email saying there has been a payment failure and that I need to deactivate my subscription and sign up for a new subscription...

Now I know there should be no reason my payment failed. My card has not expired and my account has enough funds...

Just playing devil’s advocate here but this isn't by any chance a cheeky ploy to get people onto the new price scheme?

Luckily for me I’m on a 1 month rolling premium so I don't think it would affect me but the coincidence of it combined with the fact I can't see anything wrong with my setup made me think it was worth mentioning just in case others have the same thing going on.

 

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hamshank
March 03, 2010, 05:35 AM

Test...

When I deleted one of my comments, this post disappeared.

 

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ousijia
March 03, 2010, 07:06 AM

Hi hamshank,

I have just looked in the system, and according to our records your payment did not fail. If you have any further problems, feel free to contact us at support@praxislanguage.com

 

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hamshank
March 03, 2010, 07:59 AM

Ok, thanks for the reply.

I wonder why I got an email from you then?!? Strange stuff.

 

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ousijia

Sorry what do you mean? An email from support? If you have the time, could you forward the email we sent you back to us? This way we are able to see what exactly happened in the system! Thanks

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hamshank

As I mentioned, I got an email from chinesepod saying that my payment failed and I needed to cancel my current paypal subscription then create a new one.

Do you want me to send it to the support address or the chinesepod@praxislanguage.com from which it came?

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ousijia
March 03, 2010, 08:24 AM

Sorry what do you mean? An email from support? If you have the time, could you forward the email we sent you back to us? This way we are able to see what exactly happened in the system! Thanks

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hamshank
March 03, 2010, 08:51 AM

As I mentioned, I got an email from chinesepod saying that my payment failed and I needed to cancel my current paypal subscription then create a new one.

Do you want me to send it to the support address or the chinesepod@praxislanguage.com from which it came?

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hamshank
March 03, 2010, 08:55 AM

Apologies to those involved. I can see this is turning into a support issue but I thought it might have been relevent in case I was not the only one effected.

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ousijia

Could you send it to support@praxislanguage.com - sorry for the inconvenience.

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hamshank

Done ;)

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ousijia

Great! Thank you - we'll get back to asap!

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ousijia
March 03, 2010, 09:32 AM

Could you send it to support@praxislanguage.com - sorry for the inconvenience.

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hamshank
March 03, 2010, 09:48 AM

Done ;)