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Sales: Understanding a Customer's Needs

Sales: Understanding a Customer's Needs
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IN THIS LESSON
ID: 2034 Upper Intermediate
The art of sales is no easy one. In this lesson, a seasoned saleswoman shares her tips on relating to customers and making a sale.
Jenny,John
Sales: Understanding a Customer's Needs
Awesome Materials
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Detailed Vocabulary
Each lesson has it's unique vocabulary and will provide you with definitions and recordings so you can practice the pronunciation. You will also be able to grasp the core material of a lesson at a glance. Here we're showing you the Simplified Chinese version.
SIMPLIFIED PINYIN ENGLISH  
荣幸 róngxìng honored
邀请 yāoqǐng to invite
资深 zīshēn senior, seasoned
保养 bǎoyǎng to take care of
今天我们非常荣幸地邀请到了有着资深销售经验的陈老师来给大家讲课大家欢迎
jīntiān 今天wǒmen 我们fēicháng 非常róngxìng 荣幸de 地yāoqǐng 邀请dào 到le 了yǒuzhe 有着zīshēn 资深xiāoshòu 销售jīngyàn 经验de 的Chén 陈lǎoshī 老师lái 来gěi 给dàjiā 大家jiǎngkè 讲课dàjiā 大家huānyíng 欢迎
Today we are honored to have Ms. Chen with us, who has extensive sales experience. She's going to lecture today, so let's all welcome her!
大家好我们从最浅的开始我讲一个故事好了其实这个故事也经常发生在我们的生活当中
dàjiā hǎo 大家好wǒmen 我们cóng 从zuì 最qiǎn 浅de 的kāishǐ 开始wǒ 我jiǎng 讲yī 一gè 个gùshi 故事hǎo le 好了qíshí 其实zhè ge 这个gùshi 故事yě 也jīngcháng 经常fāshēng 发生zài 在wǒmen de 我们的shēnghuó 生活dāngzhōng 当中
Hi, everyone. Let's start with the basics. I'll tell a story, and it's one that actually happens pretty often in our daily lives.
一个商店里面然后呢我那天就跑进去那个化妆品柜台的销售超级超级热情地跑过来跟我说哎呀小姐你的那个皮肤看上去真好然后你的皮肤一定要好好地保养然后的话你看我们这个化妆水怎么样怎么样好这个东西怎么好你用了肯定好那个销售说要不要试一试我非常非常遗憾地看了她一眼就说不好意思小姐请问洗手间在哪里
yī 一gè 个shāngdiàn 商店lǐmiàn 里面ránhòu 然后ne 呢wǒ 我nà tiān 那天jiù 就pǎo 跑jìnqu 进去nàge 那个huàzhuāngpǐn 化妆品guìtái 柜台de 的xiāoshòu 销售chāojí 超级chāojí 超级rèqíng 热情de 地pǎo 跑guòlai 过来gēn 跟wǒ 我shuō 说āiyā 哎呀xiǎojie 小姐nǐ de 你的nàge 那个pífū 皮肤kàn shangqu 看上去zhēn 真hǎo 好ránhòu 然后nǐ de 你的pífū 皮肤yīdìng yào 一定要hǎohāo 好好de 地bǎoyǎng 保养ránhòu 然后dehuà 的话nǐ 你kàn 看wǒmen 我们zhè ge 这个huàzhuāngshuǐ 化妆水zěnmeyàng 怎么样zěnmeyàng 怎么样hǎo 好zhè ge 这个dōngxi 东西zěnme 怎么hǎo 好nǐ 你yòng 用le 了kěndìng 肯定hǎo 好nàge 那个xiāoshòu 销售shuō 说yàobuyào 要不要shì yi shì 试一试wǒ 我fēicháng 非常fēicháng 非常yíhàn 遗憾de 地kàn 看le 了tā 她yī yǎn 一眼jiù 就shuō 说bùhǎoyìsi 不好意思xiǎojie 小姐qǐngwèn 请问xǐshǒujiān 洗手间zài 在nǎli 哪里
So there's a shop, and one day I ran in there, and the salesperson at the cosmetics counter was super, super enthusiastic as she ran over to me. She said, "Oh, miss, your skin looks really nice! So you really need to protect your skin." And then it was about how great their toner is, and how great this other thing is, and if you use them the results are definitely going to be great. And then the salesperson said, "would you like to try them out?" I told her with an extremely regretful look, "I'm sorry, miss, but could you tell me where the restroom is?"
其实我根本不是她潜在的客户
qíshí 其实wǒ 我gēnběn 根本bùshì 不是tā 她qiánzài 潜在de 的kèhù 客户
Actually I wasn't a potential customer for her at all.
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