Problem with account

dave
December 01, 2007, 07:23 AM posted in General Discussion
Hi. I am having trouble accessing my account info and profile details. When I click on a link it asks me to login or sign up but I am already logged in. Am I doing something wrong? 
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AuntySue
December 01, 2007, 08:14 AM

I don't get that problem, but I do believe you! When it asks you to login, did you try logging in (again)? It might stay OK after that. Worth a try? Others having a similar problem might appreciate knowing if you find a way to solve it too. I think recently it asked me to login when I was already logged in, so I went along with the silly thing to keep it happy, and it's been fine ever since. But I can't be sure, I don't remember very clearly. Could there be a little glitch that means everyone has to login again, for example? Worth knowing.

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trevelyan
December 01, 2007, 11:57 AM

Dave -- if the problem persists can you send me a private message with details (including browser/OS) so we can try to replicate it? Profile editing works fine for me here. Every now and then (ie. if we make a change to the email system) we need to do something like restart the authentication server -- which could force ppl to login again.

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rich
December 01, 2007, 01:08 PM

In addition, I have problems with my account, but not the same. I can't changed my profile picture because every time I go to edit that part of my profile, it claims that my username is not 4-32 characters in length, even though it is set to "Rich" in the field. I really don't want to change it as I don't want people to think there is some other Rich (like "RichMeng") or something. Why is it to change my profile avatar do I need to also change my password (enter my current password twice anyway) and change my username??? That makes no sense. -Rich

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dave
December 01, 2007, 01:28 PM

Thanks guys. Logging out and then back in again seems to have fixed the problem for me.

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mrdtait
December 01, 2007, 01:53 PM

By the way you might be able to change your profile pic via SpanishPod profile pages...

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sebire
December 01, 2007, 05:44 PM

The problem that I enjoyed the most was when my subscription expired, I still had access to all the premium content... hehe.