Issue with RSS Feed
cinnamonfern
October 11, 2011, 01:51 AM posted in General DiscussionHey is anyone else having issues with the RSS feed? I am unable to sync with CPod from iTunes and when I click my RSS feed button on my dashboard it says the page does not exist.
I wanted to send a message to the help desk, but it says to login to send a message if you are a registered user. I tried and then it said I don't exist (or my email address doesn't exist to be more precise). It seems that login is disconnected from the main site login because I can login here fine. Strange happenings.
cinnamonfern
No worries John! I just tried it again, and the RSS feed link seems to be working fine now. I'm not sure what the issue was last night, but whatever it was it seems to be all better now. Thanks!
schlagi
October 12, 2011, 11:30 AMSame for me seems my feed does not exist anymore
jennyzhu
We are very sorry about it! It seems that during the system outage a couple of days ago some users' RSS feed addresses changed. It doesn't appear to be everyone's, but it was a significant portion.
To fix this issue, please log out and log back in again, and then get the feed address from your Dashboard (it will be different than your old one). If you're using iTunes, you will need to change the address that your subscription is pointing toward.
(The loss of avatar seems to be a related issue. Some users avatars are lost and we are trying to recover them.)
We are very embarrassed by how we have treated our users. We have caused you so much inconvenience and trouble. I sincerely apologize! We are all working hard to stabilize and improve the site.
kimiik
October 11, 2011, 01:55 PMSame issue for me too.
I've got "This page does not exist" when I look for the page of the RSS feed.
anonymous19008
October 11, 2011, 03:22 PMsame here
serber
October 11, 2011, 07:31 PMsame for me
kellyl
October 11, 2011, 06:20 AMMy iTunes RSS feed quick working as well. Same issue, iTunes says the page does not exist.
jennyzhu
Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!
zhoudage
October 11, 2011, 11:50 PMme too
jennyzhu
Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!
lewz
October 11, 2011, 11:53 PMOk good it is just not my feed then
jennyzhu
Please see Johnb's comment below to fix the problem. We sincerely apologize for the inconvenience and thank you very much for your understanding!
johnb
October 12, 2011, 01:51 AMHello everyone,
I'm not sure exactly what caused the issue, but it seems that during the system outage a couple of days ago some users' RSS feed addresses changed. It doesn't appear to be everyone's, but it was a significant portion.
To fix this issue, please log out and log back in again, and then get the feed address from your Dashboard (it will be different than your old one). If you're using iTunes, you will need to change the address that your subscription is pointing toward.
My apologies for the inconvenience.
yarajeev
October 11, 2011, 08:06 PMMe too (email sent to JB already)
johnb
October 11, 2011, 02:20 AMHi cinnamonfern,
I just tested your account and was able to retrieve the RSS feed normally. Can you please email me at john.biesnecker@chinesepod.com so I can send you the link that I was using, etc. I don't want to post your private feed URL publicly.
Sorry for the confusion!