trouble with automatic billing

catnip4124
 December 13, 2011, 04:47 AM posted in General Discussion

I have the premium subscription and when they take the montly payment out, I then get locked out of my lessons and it takes days before I can reach customer service and they fix the problem. This is extremely annoying because sometimes I lose a week or more of lessons.

Does anyone else have this problem?

Thanks,

Nancy in NYC

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jcheinbockel
 December 13, 2011, 07:59 AM

Hi Nancy,

I sent you an email earlier today. Please take a look.

Best,

JC

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catnip4124
 December 14, 2011, 04:13 PM

Thanks for fixing that John. We are happily re-immersed in ChinesePod. Thanks also for the link to Christmas Carols. My daughter LOVES them. She is diligently memorizing them.

Nancy