downgrade my app please!!!!
yahbai
May 16, 2014 at 04:48 AM posted in ChinesePod Mobile AppsHi all, and hopefully Chinesepod,
(sorry if this is the wrong group, not sure where to post this...)
I recently "upgraded" to the latest version of the IOS chinese pod app...
Can I downgrade please?
This is I think one of the MOST unusable IOS apps I have ever used. Ever.
It has numberous, serious, usability problems and bugs. It is unacceptably slow and frequently freezes or crashes.
The UI design looks is a confusing mess that I still can't use well.
If I list all intermedieate lessons, then I can't access any older lessons than what fits on the screen.
Honestly, as a long time user of Chinesepod and also a software design product manager, in my opinion this is the worst app I have ever seen.
It will do more to loose chinesepod business than not having an app at all!
Chinesepod ...what are you doing???
You guys have great teachers and fantastic lessons ...but all that work is being completely let down by your app right now!
....this honestly is 10x worse than your previous app in everyway I can think: usability, stability, functionality and performance.
user19410
August 16, 2014 at 11:10 AM
Hello i thought id add in here.
i paid for Chinesepod, attracted by using the app.
its august. and its still awful.
If you turn on a lesson - dont touch the phone (but makes sure the phone doesnt go on auto-lock) then maybe you'll make it to the end of the lesson. Dare touch the phone, use another app, go into other parts of the app then the best case you can hope for is the dialogue to stop and you have to re-open the app, probably though the app will completely crash and your phone too.
so this app is actually worst than just listening to an MP3 and having the dialogue on a PDF (like i did in the good old olden Cpad days).
if you have a live internet connection it sometimes works a bit better- but im most of the time in Shanghai - and internet is not strong at best of time. F the cloud, i thought i could at least download under a wifi at home and listen on metro - no chance.
lessons still great (if i can hear them) and i dont begrudge Cpod for charging - but this app...?? throw it away, hire a brand new team or company and start from zero. or dont expect customers to stay.
tim102
July 06, 2014 at 04:17 PM
I can't believe this is a legitimate business. I seriously can't, the app has tones of problems, no one responds to my customer service questions. I got a supposed refund for one month but it never reappears.
I am just astonished by your lack of customer care.
Right-Wingnut
July 02, 2014 at 07:35 AM
I don't have a smart phone, so I'm asking this just out of curiosity. When you download the CPod app, can it still be used after your subscription expires (on previously downloaded material of course).
If not, you seem to be getting less value than someone who downloads lessons manually and keeps them forwever.
If yes, what if your subscription expires while you are in possession of a non-working version of the app (which appears to be most of the time). Shouldn't you be able to download the repaired version without resubscribing?
I realise that I could be showing my complete ignorance of how apps work.
podster
July 07, 2014 at 10:46 AM
As a result of your post I downloaded Evernote yesterday. Looks like it is a "freemium" app; it is fully functional in the free version but you need to have a subscription to their premium service in order to have content available offline. So if I understand correctly it does not substitute for what the CPod app ought to do, which is store the files locally on your device. (Though as I pointed out, CPod blocks you from seeing any of the content you paid for once your subscription runs out, even if it is already "on your smartphone." They never tell you that use of the app requires a subscription, so I think users could be forgiven for assuming that if they have "downloaded" lessons then they now own them. Maybe CPod should change the wording in the app to say "rent this lesson"? )
As for dropbox: to my knowledge you need an Internet connection to access things stored there, so while your solution seems quite good things could be better if CPod had a properly working app. Especially one without the self-destruct "feature." ;) .
Please feel free to enlighten my ignorance on how you are using those tools. I am also trying to figure out how to use resources like Google Drive, Drop Box, and other remote storage options for file saving and file sharing.
Finally, regarding "audio app of your choosing", let me recommend Audio Wheel. I find it really great for managing playback speed, repetition, rewinding, etc. I think anyone working on lesson transcripts would find it extremely useful.
pretzellogic
July 07, 2014 at 05:41 AM
ok, you asked for it.....:-) I might sound like i'm an expert, but I am not.....
There are many "clouds", and you cannot (and do not want to) avoid using them. The cloud discussion is much, much more than a smartphone app discussion. It's more like online computing, but with targeted specific use cases around storage, network, applications, desktops, servers, etc.. Your university (I assume) is using cloud resources and you might not know it at all. The current rage is the use of the terms "private", "public" and "hybrid" clouds. If you are using the school's intranet to post files for your students use, then you are using a "private" cloud. Cpod hosts the pdfs and mp3s on Amazon AWS (i think cpod is (or was) using EC2? I forget), so when you download all 3500 lessons (maybe 23 GB worth of files?) or so as I type this, you are accessing "the cloud". AWS which could be considered a hybrid or public cloud, because AWS allows scalable use of storage resources at insanely cheap prices. So maybe for example, your university is storing on its internet 200 Mb of files on a server that costs US $60/month to use. But by using Amazon EC2, it would cost US $9/month to store 5Gb of files (just as an example, I know EC2 is likely to be cheaper, but I don't have access to the current EC2 price list, or your university's cost structure. In my prior life, these were the scale and types of numbers being thrown around, especially around storage).
The good news is that you still don't really need to care about any of this as a university instructor. Your university IT staff likely cares deeply. But if you were in business for yourself, some of this cloud discussion would make your life significantly easier.
Here are some quick websites on which you will be tested :-)
What you might take away from these websites is that the cloud discussion embraces companies that sell to other companies, as well as to consumers. So the cloud discussion is extremely pervasive and has been so since maybe 2005-2007 or so.
http://www.ibm.com/cloud-computing/us/en/what-is-cloud-computing.html
http://aws.amazon.com/websites/?sc_channel=PS&sc_campaign=AWS_Free_Tier_2013_HK_C&sc_country=HK&sc_publisher=Google&sc_medium=b_core_web_mobile_social_e-web_hosting&sc_content=49955760538&sc_detail=Amazon%20web%20hosting&sc_category=digital_media_marketing&sc_segment=websites&sc_matchtype=e
http://aws.amazon.com/websites/
http://www.microsoft.com/enterprise/microsoftcloud/default.aspx#fbid=-5SsvFkmCIJ
https://cloud.google.com/?utm_source=google&utm_medium=cpc&utm_campaign=japac-gcp_gen-lcs-cloud-sem-hk-en&utm_content=nonbranded-keywords&utm_term=%2Bcloud%20%2Bcomputing
http://www.forbes.com/sites/louiscolumbus/2014/07/05/best-and-worst-performing-cloud-computing-stocks-june-27th-to-july-3rd-and-year-to-date/
mark
July 07, 2014 at 05:11 AM
The "cloud" affects all computing. It basically means you are accessing computer resources over the network, and don't physically possess the computers they are associated with. In some sense, all Web sites are "in the cloud", but the term usually refers to file storage, or the execution of your application, because until recently, one's files were always on a disk that was physically attached to your computer, and applications you invoked always ran on your computer's CPU.
Increasingly, it is more difficult to not use "the cloud". Relax and enjoy the ride.
Right-Wingnut
July 07, 2014 at 03:50 AM
Thanks, but I still don't really get it.
It there one 'cloud' or many?
How do you use it, and how do you avoid using it? Is it that clear cut?
Is it just a smartphone thing, or does it apply to all online computing?
As someone whose major use of computers is to create my own notes and worksheets in Word, save them to PDF, make them available to my students on my school's intranet, and definitely don't want to make them available to anyone else, am I using the cloud and do I need it? The only other thing I really do is download instructional podcasts, videos and other instructional material.
The concept of the cloud sounds so nebulous :)
pretzellogic
July 07, 2014 at 12:30 AM
Oversimplification - The cloud is stuff online that provides you a service you don't want to do yourself. Just as companies left generating their own electric power on their own facilities to having electric power supplied to them by electric power companies, the cloud is going to do the same thing for us.
More detail than you probably want here:
http://mashable.com/2013/08/26/what-is-the-cloud/
he2xu4
July 03, 2014 at 12:04 PM
In a nutshell:
Evernote - notes in the cloud
Dropbox - files in the cloud
pretzellogic
July 03, 2014 at 10:25 AM
It would be interesting to see how many complaints there are as a percentage of total users. Or how the app is rated in the iTunes app store.
Amusingly, i've gone ahead and answered my own question. The latest version of the app available is 1.15, dated June 27, 2014. It gets a 4 star rating, and has 6 reviews as I type this. boldtraveler expressed his opinion, but I don't see many other 3, 2,1 or 1 star reviews. Boldtraveler also did readers a favor by distinguishing his review, as a review of the app, not the content.
podster
July 03, 2014 at 09:48 AM
You raised a VERY important point: ChinesePod uses the app to block users from accessing their own previously downloaded (and paid for) content after the customer's subscription expires. So yes, you are right, in order to get the most value out of a CPod subscription customers should NOT rely solely on the app if they want to continue to have access to the material on their mobile devices or anywhere else in the future. I suppose this is one of the main reasons that CPod has moved away from its original "podcasting" business model to one emphasizing the app. As an aside, I continue to be amazed that something which the company seems to take as central to its business plan is so near useless, even though it has been years since the introduction of the first mobile app and after several "upgrades" / complete overhauls which included earlier versions that actually worked.
Right-Wingnut
July 03, 2014 at 04:30 AM
Thanks for that. So it seems that to guarantee continued access, I would have to treat it the same as an iPod. Which seems to be a reason to continue without a smartphone.
And to illustrate my ignorance, I have no idea what Evernote or Dropbox (and the like) is.
he2xu4
July 02, 2014 at 08:39 PM
iirc you can't get in if you're not an active subscriber.
I just download all the audio files and text files when I'm a subscriber and put them in Evernote and Dropbox and the like. That way I have them forever accessible from the smartphone. I actually prefer reading the text from Pleco (popup translations and pronunciations) and while it's playing on any audio app of your choosing. I've been doing it this way for years now.
davidb4646
July 02, 2014 at 02:33 AM
I agree with the comments above the ridicuously poor quality of the iOS app. On the Dashboard of the web version, I see a simple list of only the lessons I am suscribing to. Conversely, on the bizarre UI of the app, lessons from every level are shown. Even after I filter by level,it still shows lessons I have never looked at. Compared to the website, it takes forever to find a particular lesson. The simple list we had in the past was so so so much easier. Another huge problem, mentioned by others, is that if I go out of the extension exercises (for example) to look at Pleco, I cannot go directly back to the app page I was on. I haven't been able to use the app for several weeks as a result of all this nonsense!!
boldTraveler
July 01, 2014 at 04:30 AM
What in the world are you guys thinking? Just downgrade to the last working version, 1.13 I think. I am in the same boat as steve0492, cannot use subscription, as I only access from the app. Therefore, I am wasting my money.
steve0492
June 25, 2014 at 01:42 PM
Hello, I sent a message to customer service about 10 days ago but have yet to receive a reply, so I'm going to try my luck here.
The iOS app is the only way I use ChinesePod. It has been unusable, not just unstable, but entirely unusable, for nearly 3 weeks.
I feel as though my subscription fee this entire month has gone to waste. Will you offer refunds or credit to us paying customers who have been let down by this technology failure? Thanks.
Steve
Armel@ChinesePod
June 26, 2014 at 07:22 AM
Hi steve0492,
Please contact Sean at sean@chinesepod.com
Thank you
Armel@ChinesePod
June 25, 2014 at 02:14 AM
Dear waynewaynelo,
We are aware of the problems for this app. Besides fixing the bugs for this app, we are also working on the development of new apps.
Armel@ChinesePod
June 26, 2014 at 07:23 AM
Dear waynewaynelo,
Fixing all bugs are our main priority.
waynewaynelo
June 25, 2014 at 08:43 PM
So fixing the iOS ChinesePod app has a lower priority than the development of new apps? I want a refund for my subscription for the period of time the iOS ChinesePod app is not functional.
waynewaynelo
June 24, 2014 at 11:10 PM
I would prefer if we could go back to the old working version while the bugs are fixed in the new version. The new version is horrible and makes it impossible for me to to study while on the move. Key busted feature is the ability to listen to the lesson when the phone locked. I always used this feature on the old version. Now the only way to listen is to have the app open the whole time. To make matters wose, the app typically crashes even before the lesson is over.
The people responsible for releasing the app before it was ready should be fired. This is an epic fail.
root
June 09, 2014 at 12:18 AM
URGENT: please undo the latest app update or start giving refunds / time credits.
The app is unusable, no lessons show up under saved (none, zero), and even if managing to find your lesson in the library, the app crashes and quits within 5 seconds of starting to play the lesson.
The way the iOS app is right now amounts to ZERO quality of service, and advertising it would amount to misrepresntation. Anyone who signs up based on CPod claiming that they have a working app would be fooled by a lie.
bluesky3064
June 08, 2014 at 05:18 AM
The latest version of the iOS app is dreadful. Please can we go back to a version that actually works.
root
June 03, 2014 at 04:53 AM
I've just used the new app for the first time since the iphone auto-updated the app, i am having the same reaction. Please can we go back to the old one? The very first lesson I tried to listen to produced AUDIO_PLAY_FAIL (or similar) error, and life hasn't gotten much better since :(
user19410
August 16, 2014 at 11:14 AMoh goddam - i had it in my mind id paid only a little - forgetful me - I just realised Ive paid 130USD for this. ive probably been able to listen to 1 hour of useful content, whilst battling with the app for double that before more or less accepting defeat.
whats the refund process then?