Dear CPod (Tech/Site Issues):

zhenlijiang
March 18, 2010, 07:19 PM posted in General Discussion

(edited March 19, 2009)
This thread is for requesting attention to tech and site issues. All are welcome to use it.
As always, we appreciate
responses from the ChinesePod Team——提前感谢


(from original post Nov 19, 2009)
Hi CPod, I have a couple of questions--but first, (and I know you're working on this already) the PMs still aren't working right. An hour or two ago I PM'd Ousijia w/CC to myself, which I didn't receive.


re: My Archive

Does My Archive 'disperse' immediately upon expiry of our subscription? If I let my subscription expire then return in say, two days, will I have to re-build my lesson archive from scratch?

Thank you in advance!

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simonpettersson
November 20, 2009, 07:51 AM

Hey, Zhenlijiang, should others add small technical nitpicks (I have two minor annoyances) to this thread or would you prefer to keep it for these specific problems?

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xiao_liang
March 18, 2010, 09:08 PM

Looks the same to me. Have you accidentally resized your browser text? Ctrl+mousewheel or Ctrl and + or - can do that.

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simonpettersson
November 20, 2009, 08:25 AM

Alright:

1: When I add words with the character 三 to my vocab, it gets converted to the character 叁. Thus, my vocab has words like 叁明治 and 第叁方.

2: When searching for words in the glossary, you get to a page called "Glossary" which has a box just below, called "Search". It also says "You can search in English or Chinese.". Despite this box being right below the "Glossay" title, using it to search only gives you lesson search results. To actually search in the Glossary, you have to go up to the little search box in the top right and change the drop-down menu to "Glossary" every time you make a search. The search box on the Glossary page should either be made to search the Glossary, or at least be labelled more clearly so it's obvious that you're searching the Lesson Archives and not the Glossary.

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bodawei
November 20, 2009, 12:00 PM

I have one - when you do a search, pick a lesson and find it is not useful, when you try to go back to the Search Results it says you can't.  You have to search all over again.  That is so annoying that if I was a keen searcher it would drive me crazy.  

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go_manly
November 20, 2009, 01:22 PM

When searching through someone's profile, and looking through their comments:

If I am on say page 50, and I click on a comment, if I then 'go back' I am taken back to page 1. I then have to find my way to page 50 again, which usually takes a number of clicks since that many pages are not listed at the bottom of the page.

The 'back' button should take you back to the last page you were looking at.

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zhenlijiang
November 23, 2009, 06:43 AM

Hi CPod--sorry to nag but shouldn't you put up an alert somewhere very visible telling users that the PM system is out of order?
And please could an announcement be made when it has been fixed--so that until then, we can know that it is indeed still out of order (and not keep making attempts to see if it's working)?

Thank you.

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go_manly
November 23, 2009, 07:43 AM

Has there actually been an acknowledgement by CPod that PMs don't work?

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zhenlijiang
November 20, 2009, 07:53 AM

Simon, anybody else with questions or minor annoyances on technical stuff, be my guest. It's open mike here!

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zhenlijiang
November 29, 2009, 04:48 PM

Hi CPod, very sorry to be a bore; could you please answer this question? Thanks!

re:  link to this comment 

Until quite recently the link beside "username says" at the top of each comment did link to that individual comment; now it only takes us to top of the page it's on. This isn't a major problem; however it was better before. Could this be changed back? Or did this change have to be made for some reason? If so, then I think the rollover should stop saying "link to this comment" so as not to mislead.

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zhenlijiang
March 17, 2010, 05:15 AM

Hi CPod, I haven't seen a response from anyone regarding this problem but I hope you're aware of it--in the past few days a couple of other users have also pointed it out.
When we try to reply to others' comments hitting the Reply button, our reply ends up being sucked into some on-site black hole. The conversation gets 顶ed up to the top, but no appearance of our new comment.
This problem doesn't seem to be happening in the lesson discussions, I don't know if it's just in user-generated posts.

It is quite disheartening to lose a comment you've just written especially if it has been a lot of work to look up words etc.

Hoping it is fixed very soon. Thank you

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catherinem

zhenlijiang I can understand how frustrating that would be! I haven't experienced the same problem myself, but I have the tech team looking into it. Will let you know when we've resolved the issue. Thanks for your patience.

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zhenlijiang

Hm well let's see if it's a problem in this conversation or not first.

--OK apparently not!

It was a problem in this one today:

http://chinesepod.com/community/conversations/post/6924#comment-155113

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xiao_liang

It happens to me quite a lot. The system randomly logs you out but doesn't show you that you are logged out. So although it seems as if you've replied, when you go back to the thread, it just shows a blank. Could be a cookie related issue. If you reload the site, you have to log back in, and then you can reply normally.

The thread shows as being updated, but by *blank* (no name). I've posted a thread about the issue and bumped it a couple of times, but I don't know if that's been noticed at all.

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zhenlijiang

Thanks for your (empathetic) response Catherine.

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catherinem
March 17, 2010, 07:22 AM

zhenlijiang I can understand how frustrating that would be! I haven't experienced the same problem myself, but I have the tech team looking into it. Will let you know when we've resolved the issue. Thanks for your patience.

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xiao_liang
March 18, 2010, 01:46 PM

Can we use this thread as a general thread to point out problems with the site? If so, I have one. For some reason, sometimes pinyin doesn't display properly on the site. For example, here is a screenshot:

Can you see, some of the pinyin letters are displaying incorrectly? If I cut and paste that text to another window, it displays correctly.

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duffyduck

This is due to the fact that some older Microsoft fonts don't contain all vocals with 3rd tone mark.

火 [huǒ] is 3rd tone.

The problem occurs only with ǎ ě ǐ ǒ ǔ ǚ.

ChinesePod cannot change this. In WinXP it occurs with some fonts, and hopefully this problem does not occur with Win7 (I don't have Win7). On a Mac this problem will not occur.

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xiao_liang

Well, they could change it by using a font that supports pinyin for existing operating systems? It's quite a big part of learning chinese!

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duffyduck
March 18, 2010, 07:31 PM

This is due to the fact that some older Microsoft fonts don't contain all vocals with 3rd tone mark.

火 [huǒ] is 3rd tone.

The problem occurs only with ǎ ě ǐ ǒ ǔ ǚ.

ChinesePod cannot change this. In WinXP it occurs with some fonts, and hopefully this problem does not occur with Win7 (I don't have Win7). On a Mac this problem will not occur.

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go_manly
March 18, 2010, 08:46 PM

Is it my imagination, or has the font on the conversation page shrunk? I now need my glasses to read this text - and I am short-sighted!

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xiao_liang

Looks the same to me. Have you accidentally resized your browser text? Ctrl+mousewheel or Ctrl and + or - can do that.

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go_manly

When I hit ctrl+ once, I get the horizontal scroll bar. So it must have already been at the optimum zoom.

I don't notice a difference here - only on the main Conversations page.

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ousijia
November 23, 2009, 08:08 AM

Hey guys,

Sorry for the delay, but the PM system is now working.