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Say It Right Series

Fixing the MP3 Download Problem

Posted by John April 18, 2007 in the Group General Discussion.

We have been getting a lot of comments saying that there are problems with the MP3 download. MP3s download as "htm" files rather than "mp3" files. Some report that the MP3s work if they are simply renamed, but others say even that doesn't work.

We are very eager to fix this problem, but there's a big obstacle. We have been completely unable to reproduce the error that is being reported. All MP3 downloads work fine for us over here. To fix a bug, you have to be able to reproduce it, and so far, we can't.

Therefore, I am asking for some help. If you're NOT having this problem, please let me know, along with your operating system, browser (and version), location, and account type.

If you ARE having this problem, please tell me which files you can't download, your operating system, browser (and version), location, and account type.

We really want to put this bug behind us! A good number of replies to this post will help us a lot. Thanks, everybody, for your support.

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